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Frequently asked questions

Everything you need to know about booking a stay or working with us as a property owner. Don't see your question? Reach out anytime.

How do I book a stay?

All bookings for Devine Columbia-managed homes go through the listing platform where the property is posted (primarily Airbnb). Browse our properties, then follow the "Book" link on the listing to reserve your dates directly.

What's your cancellation policy?

Cancellation policies are set per listing and enforced by the booking platform, not by this website. You'll see the exact policy for your dates before you confirm a reservation.

What are check-in and check-out times?

Standard check-in is 4:00 PM and check-out is 11:00 AM, though this can vary by property. Exact times and self-check-in instructions are included in your booking confirmation and house manual.

Are pets allowed?

It depends on the property. Pet policies are listed on each individual listing page, if pets are allowed at all. Reach out before booking if you're traveling with a pet and want to confirm.

Do you offer discounts for longer stays?

Many of our properties offer weekly and monthly discounts, which are reflected automatically in the listing price when you select longer date ranges.

I own a property in Columbia. What does full-service management include?

We handle listing strategy and photography, dynamic pricing, guest communication, cleaning and turnover coordination, and maintenance. Reach out through our contact page and we'll walk you through what that looks like for your property.

What areas of Columbia do you manage properties in?

Our portfolio spans neighborhoods across Columbia, SC, including downtown, Five Points, and the Vista. See our area guide for a closer look at what each neighborhood offers.

How do I get in touch with a question that's not answered here?

Send us a message through the contact page, or reach out directly at hello@devinecolumbia.com or (803) 555-0142.

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